Job content
We are seeking a highly skilled UC Engineer with a focus on Microsoft Teams to design, implement, and manage our organization's unified communications environment. As a UC Engineer, you will be responsible for delivering enterprise-level solutions that support our business requirements and enable our teams to communicate most effectively using Microsoft Teams. You will work closely with other technical teams and business stakeholders to ensure that the unified communications environment meets the needs of our organization.
Responsibilities/Tasks:
- Design and implement Microsoft Teams Voice and Video solutions (MS Teams Phone, Rooms, Live Events, etc.);
- Plan and conduct migrations of third-party UC solutions to the M365 platform;
- Evaluate emerging Microsoft and UC technologies and recommend improvements to the current environment;
- Conduct Proof-of-Concepts, validate and integrate new technologies;
- Work closely with other technical teams and business stakeholders to ensure that the Microsoft Teams Voice and Video environment meets the needs of the organization;
- Manage the day-to-day operations of the UC environment, including monitoring, troubleshooting, and problem resolution;
- Ensure the reliability, availability, and security of the Microsoft Teams Voice and Video environment;
- Develop and maintain documentation related to the UC environment and related processes;
- Work with Microsoft and other vendors and service providers to ensure that the Microsoft Teams environment is up-to-date and fully supported;
- Provide technical guidance and support to end-users and other technical teams.
Requirements
- Bachelor's degree or equivalent education in Computer Science, Information Technology, or a related field;
- 3+ years of experience in designing, implementing, and managing unified communications solutions with a focus on Microsoft Teams;
- Experience with direct routing and contact center solutions;
- Experience with Microsoft Teams voice and video features;
- Strong understanding of networking technologies and protocols, including TCP/IP, DNS, DHCP, SBC, VoIP and SIP;
- Strong troubleshooting and problem-solving skills;
- Excellent communication and interpersonal skills.
Location: Freienbach area, Switzerland (Nearby Zurich)