Tasks

• You maintain telephone and written contact with our internal customers and process inquiries about our core applications (ERP & CRM, Risk & Independence, Accounts Payable) and their processes.
• You work in a dynamic environment and support your internal customers and document the requests in a ticket system.
• You are responsible for the quality control of the automated invoice dispatch and the correction of any errors.
• You are responsible for preparing and sending customer reminders.
• You maintain close contact with the various application managers and are actively involved in system updates.
• You help with the design of documentation and the continuous maintenance of the internal "Knowledge Center".
• You participate in the training of new team members and have the opportunity to work on ongoing projects. You develop your technical and personal skills through regular feedback and on-the-job training.

Requirements

• You have commercial training and preferably already have some experience in 1st level support.
• You have a good understanding of ERP and CRM systems and have a quick grasp.
• You are stylish in German and English.
• You are a service-oriented personality, have an analytical approach and quickly find your way around guidelines and policies.
• You have a high service orientation and quickly understand the needs and concerns of your internal customers.