Role

• Work on challenging ServiceNow projects, either within a larger team or as an advisor on smaller engagements
• Support clients through complex Enterprise Service Management transformations and ServiceNow implementations
• Work across several industries, including our primary focus areas of Life Sciences, Financial Services, Consumer Products and Public Sector
• Collaborate with international, very professional and like-minded colleagues, and engage in and manage business development activities, marketing initiatives and practice development activities
• Develop and broaden your network by working together with other parts of the company or other member firms outside of Switzerland

Requirements

• You have at least 4 years of experience in leading and planning ServiceNow implementations (ServiceNow ITOM, ITSM, SAM, Sec Ops, IRM or associated modules) of major business and system transformation efforts – with experience in management consulting, in managing and resolving technical and delivery issues on ServiceNow delivery projects in collaboration with client stakeholders, and in shaping the technical design of a ServiceNow solution, while working with the client’s technical/enterprise architects
• You are a certified ServiceNow System Administrator and possess know-how in agile delivery methods (SCRUM, etc.)
• You have profound technical project management and/or leadership skills, which you could already apply in managing design and development teams through full delivery lifecycles, including managing project financials
• You are versed in presenting progress updates and providing details of risks and issues to senior stakeholders, and have experience in working with near-shore and off-shore delivery teams
• Knowledge in understanding Enterprise Architecture practices, tools and of industry standards/certifications (e.g., ITIL, TOGAF) would be a plus
• You communicate confidently in English and German;

Location: Zurich

Capacity: 80 - 100%, Employment