Job content

• Overall accountability for the ServiceNow Platform, you are responsible for defining and communicating the product- vision, architecture and delivery roadmap;
• You coordinate with key collaborators to inform the product vision, backlog prioritization and delivery releases. You are responsible for the Product Life Cycle of the ServiceNow Platform including product & platform updates and upgrades;
• Manage and steer together with the Business & IT- Owners the Demand impacting the ServiceNow Platform or components;
• Delivery of ServiceNow based Projects including the scoping, design, implementation, mentoring Developers and Platform Engineers, ensure value realization, manage the ServiceNow Vendor & Implementation Partners relationship;
• Responsibility of overall quality & governance of our ServiceNow Platform, you define and implement our quality- & governance- process, policies, and standards. Ensure all technical and functional work meets the quality standards before it reaches production;
• Be a leader who drives the exploration, evolution and implementation of smart, sustainable, and scalable technical solutions to support our Enterprise Architecture Strategy;
• Establish and support the definition and execution of non-functional requirements (NFRs) and capabilities like security, scalability of the solutions, fit-for-purpose architecture in alignment with our enterprise architecture principles and -standards;
• Constantly assess and evaluate software architectures, technologies, methods, tools and strategies for improving efficiency and reusability.

Requirements

• 5+ years of proven experience with ServiceNow Platform, ITSM and ITOM Modules, ITIL;
• Expert level skills and delivering features on ServiceNow modules and features in full stack environments. ServiceNow system administration, development, implementation, and/or architecture certifications a plus;
• Experience with the most common web development languages: JavaScript, TypeScript, HTML, CSS, C#;
• Experience working with a global team and organization;
• Understanding of design thinking techniques including Persona's, Journey Maps;
• Strong leadership skills in driving engagement, adoption and change for processes and technology;
• Experience with SDLC processes and implementation, DevOps-, CI/CD-, Quality Assurance Practice, Test-Automation, Code & Architecture Reviews;
• Proactive and motivated to learn new things, open to collaborate across multiple, internal and external development teams / integration partners and business stakeholders;
• Experience building Platform roadmaps and aligning with Enterprise Architecture and IT strategy;
• Excellent verbal and written communication skills for a wide range of audiences;
• Excellent English oral and written communication skills, German is a plus.

Location: Freienbach area, Switzerland (Nearby Zurich)